If we have made a mistake with your order, for example, you receive an item in error, or items arrived defective/damaged/misprinted at the time of receipt, we will make it right by issuing an equal item replacement.

Replacement requests must be received within 30 days of the original purchase date. Items must be in the original condition you received them. We DO NOT replace items that you personally damaged or lost. Any other circumstances will be determined on a case-by-case basis. Please contact our office at (608) 222-8989 or info@aamadisonwi.org for more information.

We require proof of purchase to honor a replacement. Email us at info@aamadisonwi.org or call (608) 222-8989 and tell us what happened. Be sure to include your invoice from your original purchase and a photo of the product showing the issue. Also include your return address and any additional instructions.

We will notify you when replacement items have been shipped. Please allow up to two weeks to receive your replacement from the time we received your request.

We do not accept returns.

Contact us at:
Phone: (608) 222-8989
Email: info@aamadisonwi.org